Alejandro Barrera Gutierrez

Student Service Support

• Assist the Bow Valley College’s students with inquiries regarding Health and Dental Benefits plan.
• Receive and document students’ information.
• Maintain confidential information as established by the Freedom of Information Protection of Privacy Act.
• Maintain up to date knowledge of the Health and Dental Plan, the processes, applications online, and changes in the plan.
• Support Bow Valley College’s students in filling out applications of drug exceptions and to make claims health and dental and send it via mail or online.
• Assist the office coordinator in reviewing online applications, creating flyers, brochures or emails with information of interest to students.
• Troubleshoot benefit scenarios by utilizing health and dental plan information.
• Follow all guidelines and procedures described for the attention of students’ Bow Valley College.